At Empire International, we’re committed to providing our customers with high-quality, authentic products and exceptional service. With national-level table tennis experience, we understand the unique needs of our customers and are here to help every step of the way.
✅ Returns & Exchanges
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We accept returns or exchanges within 7 days of delivery for new, unused, and sealed items.
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To be eligible, the product must be in its original condition and packaging, without any signs of use.
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Items must be returned with all original accessories, manuals, and tags (if applicable).
🚫 Non-Returnable Items
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Products that have been used, damaged after delivery, or are missing original packaging/accessories.
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Items marked as “final sale” or “non-returnable” on the product page.
📦 Incorrect, Damaged, or Defective Items
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If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery by contacting our Customer Service team.
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We will verify the issue and arrange for a replacement, exchange, or refund.
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Note: Product packaging may vary slightly due to manufacturer updates; this does not indicate a different product.
🔄 Refunds
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Once a return is approved and received, we will process your refund within 7 business days to your original payment method.
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Refunds are only issued after the returned item has been inspected and approved.
🚚 Return Shipping
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We provide a prepaid return shipping label via email. Simply download, print, and attach it to your package.
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In most cases, return shipping is free. If any exceptions apply, our team will inform you during the return process.
🔁 Cancellations
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Orders that have already been shipped cannot be cancelled.
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If the order has not shipped yet, please contact us immediately to request a cancellation.
🛠️ Manufacturer Warranty
For items that include a manufacturer’s warranty, please contact the brand directly for warranty-related claims.